CR
Chrissy R

1 reviews | Active since Apr 2020

26 Oct 2022, 08:48

72 hours funds to reflect

I am incredible frustrated with old testament service Standard Bank is giving to their customers. Yesterday morning 25 Oct 05:25am i went to my app to transfer funds, i looked all over to see immediate clearance it was never available, i paused, started the transaction again still not available, i tried three times until i gave up and then did normal transfer hoping it will take normal 24hours on normal working for the funds to clear to another bank. Till today, still nothing, i phoned this morning and spoke to Nisha and Linda who told me that it can take between 24-72 hours, i mean WHAT ****ERY, NONSENS BULL**** IS THIS?? why immediate clearance is only available from certain times??? who in this banking earth is still an old school or testament that says it can take between 24-72 hours to reflect on a normal working day???. Even the lowest Bank Capitec doesn't offer this kind of bull**** service to their customers. There was a reason for me to do that transfer that time of the morning. I swear i will move all my assets from you to another bank, i cant be stressed for a simple payment to reflect. It can never be with the right help with you with Standard Bank-you must change your motto cause you are failing your customers. In this age who still allows funds to take up until 72 hours when we use the app??? Please stop this nonsense, wake up and smell the coffee.

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Replies (1)
Standard Bank
Standard Bank's reply26 Oct 2022, 09:26
Official
Dear Chrissy Rakgokong'

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team ***