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Bank insistent they will not change attorney allocation which is in contravention of my rights as a consumer. There is conflict of interested with allocated attorney.The call centre staff are all automated to say the same thing, they sound like robots. Call centre does not have outgoing lines so I have to call to get any feedback. Turnabout time if or a complaint is 8 working days! Their security checks every time I call are so irritating. I have given the home loan number they gave me when they captured all the information to register the loan. Therefore it should all be on the system. The only reason I have not withdrawn is they gave best interest rate but that does qualify for pathetic service or being irritated with security checks every time I call. On their website they say Ithat the same attorney can be used by both seller and buyer now they say it cannot be done when legally speaking it can be. In actual fact the entire process flows more smoothly when same attorney is used. Lastly and just to put cherry on top they forward a complaint email to their allocated attorney this after I have refused to use them, how professional. Why are they so insistant on this attorney ?