7 weeks waiting on application and counting

It's been 7 weeks since I app**** at Standard bank/ Looksee power solutions for installation of my solar. The communication is very poor and I struggled to get answers and updates. Their documentation is a total mess and unclear and they add hidden costs that is not mentioned anywhere along the process. By accident I discovered these costs. Now after 7 weeks I try to find answers on the progress of my application but my emails gets ignored. So 7 weeks since I started my application, we are heading for a total national blackout and I don't have a panel on my roof. When I wanted to move my bond and finance over to Absa, who are more than willing to assist, I was told by Standard Bank that I must hang tight, they are busy with my application. Seven weeks busy and not a single feedback. Absolutely worst service you can get. But we South Africans should be use to bad service, this is after all the standard treatment we get nation wide.