7 Days Without Access to My Account and No Resolution

I am disappointed with the service I have received from Standard Bank. I have been without access to my account for seven days after a security block was placed on it. I reported the matter to the ***** Department and submitted all the required documents, including affidavits, as requested.

I was assured that the security block would be removed once the documents were received, but I still do not have access to my account. Despite following all instructions and providing everything requested, there has been no resolution.

I would appreciate urgent assistance and clear communication regarding the status of my case.