7 days and vehicle finance is still pending

On the 13th of April 2015 I sent through a Quotation for pre-approval. I have to constantly ask how far along the process is, to which the consultant never replies. Eventually on the 17th someone else calls me back to inform me why the process is taking this long. <br> <br> I hear nothing back for the rest of the day. Yesterday I emailed again to ask what's going on...no reply. Although tempted to name and shame this consultant, I won't. But I will make sure to inform anyone I know to never go to Standard Bank.<br> <br> Is this how you treat customers that have been banked with you for many years? Absolutely disgusting!<br>