7 answers to be authenticated and still not enough.

On Friday morning I called the card division to follow up on my ***** query as I haven’t received any feedback since i reported it on the 29th of May. I spoke to a very rude lady by the name of Nomsa, I have given her my names, my cellphone number, my ID and then she asked me confirm authentication on the app in which was successfully done. Then she asked me again to confirm my names for the second time, asked me to confirm the account number in which I couldn’t do at the time as I was driving but asked why so many questions when I have gone and accepted the authentication on the app? She failed to tell me any of the things I have called requesting even that my card wasn’t ordered but told me to go in a branch. I called on Saturday, spoke to Bridget who never asked me any of these unnecessary questions advised regarding my card and we were done. I called again on Monday morning to get feedback and I spoke to Pertunia who also wanted to ask me endless questions, I asked to speak to their supervisor and she put me through to Teffo who failed to assist instantly. I cut the call and asked them to call me back immediately as their line isn’t a toll free and I have already been speaking to them for over 30mins. Considering that no one bothered to give me feedback on my ***** case since it was locked on the 29th of May. This reason and many other has always made me never to recommend Standard Bank as their customer service is pathetic and inconsistent.