6months passed & still no pmt for approved claim

I am a loyal, paying, Standard Bank Client for +- 17 yrs but despite this I have been on the receiving end of the utmost disgusting customer service, that outweighs any bad service I've received from any service provider.<br> 6.5 months ago on 26Jun15, I lodged my claim with SBIL for bathroom damages due to pipe leak/s . I have a list of service agents as long as the Wall of China with whom I've repeatedly had to relay the matter to, during this past 6months (Mbali ,Nomisa, Rachel, Sharon, Vusi, Mfana ,Isaac, Lerato ,Lindi, McDonald, Candice, Ethan, Nomsa, Tsebisa, Palesa, Refilwe and finally on 05Nov15 a floor supervisor,Neville Segeel), but needless to say, to date my claim has not been been 'paid out' to me. <br> Furthermore, I have an email trail as long as my arm to [Email Removed] [Email Removed] & auto replies are received but not on a single occasion did I receive a phone call or an email in response to my emails.<br> It is now 2016 and I would like to receive my payout, including the interest I would have earned on this should it have been paid to me timeously.<br> Please don't hang on to money that is your client's any longer.<br> Highly disillusioned Client