*****

I logged a ***** case on Saturday due to transactions that were processed on my account for Microsoft transactions. I was first told it will take 6 working days and not I am told it will take 7 to 10 working days. You first need to wait for the money to clear, which I don't understand why the money must clear to the *****sters, before any money can return.

This is absolutely ridiculous as I never approved these transactions which can clearly be seen as no CVV numbers were entered and no app authorization took place, I don't even use my physical card, so clearly means that your security systems failed and needs to be enhanced and I demand this issue be resolved today and my money returned.