KM
Kholofelo M
1 reviews | Active since Mar 2024
30 Apr 2026, 05:23
60+ Days of Incompetence – Standard Bank Failing to Update Settled Credit Card
This is a shocking display of incompetence and complete disregard for a customer’s financial wellbeing by Standard Bank. I settled my credit card in full at the beginning of February 2026. It has now been over 60 days, and Standard Bank has still failed to update this change. Even worse, they have not responded nor assisted me.This is a shocking display of incompetence and complete disregard for a customer’s financial wellbeing by Standard Bank.There is absolutely no excuse for this.This is not a simple delay , it is a serious failure to perform a basic banking obligation. Their negligence is actively damaging my credit record and affecting my ability to access financial services.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
30 Apr 2026, 07:05Dear Kholofelo,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Apr 2026, 07:05
Official
Dear Kholofelo,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
KM
Kholofelo M's updateReviewer Update
30 Apr 2026, 10:10This is exactly the problem, a generic response with no action, no timeline, and no accountability.
It has been over 60 days since I settled my credit card, yet my credit profile is still not updated. Your response does not address this at all. Saying you are “committed” and “will ensure the issue is taken care of” means nothing without actual action! TOTALLY UNACCEPTABLE!
It has been over 60 days since I settled my credit card, yet my credit profile is still not updated. Your response does not address this at all. Saying you are “committed” and “will ensure the issue is taken care of” means nothing without actual action! TOTALLY UNACCEPTABLE!
KM
Kholofelo M's update30 Apr 2026, 10:10
Reviewer Update
This is exactly the problem, a generic response with no action, no timeline, and no accountability.
It has been over 60 days since I settled my credit card, yet my credit profile is still not updated. Your response does not address this at all. Saying you are “committed” and “will ensure the issue is taken care of” means nothing without actual action! TOTALLY UNACCEPTABLE!
It has been over 60 days since I settled my credit card, yet my credit profile is still not updated. Your response does not address this at all. Saying you are “committed” and “will ensure the issue is taken care of” means nothing without actual action! TOTALLY UNACCEPTABLE!