6 Working days later, No funds recieved

I app**** for a RCP loan at Standard Bank on the 16th November 2015 and the loan in question was approved and the consultant promised that I will get the funds by the 3rd working day. To this day (25/11/2015)I haven't received the funds and when I call the bank the call centre consultants are forever sending emails to their supervisors who do not bother replying. This is really frustrating because I regard Standard bank as a big organisation that values their customers, but I have called the bank many more times and as big as this company is, no one seems to know what is going on or how to sort this thing out because if there was a person like that, I would have been referred to that person already.<br> Can someone please employ a person who is willing and able to solve problems at Standard bank and most of all a person who understand the importance of replying their emails and give feedback.