DS
Dylan S
1 reviews | Active since Jan 2026
19 Jan 2026, 08:52
6 weeks and they still fail to send just a letter
I wrote a review last week and now this week, 6 weeks back and forth with calls and promises from standard bank saying they have escalated the request but that means nothing cause over 6 weeks still nothing has been sorted out, it's a simple letter of confirmation saying my loan is on payment holiday and they just don't get anything done, I wouldn't recommend Standard Bank if u looking to bank with them.
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Replies (5)
Standard Bank's replyOfficial
19 Jan 2026, 09:11Good day Dylan,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Jan 2026, 09:11
Official
Good day Dylan,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Dylan S's updateReviewer Update
19 Jan 2026, 09:20When I have the confirmation letters ill believe you committed to your clients services till then it's all talk no action iv been her airing you guys sing the same song fir 6 weeks
DS
Dylan S's update19 Jan 2026, 09:20
Reviewer Update
When I have the confirmation letters ill believe you committed to your clients services till then it's all talk no action iv been her airing you guys sing the same song fir 6 weeks
DS
Dylan S's updateReviewer Update
19 Jan 2026, 09:20Hearing you guys sing the same song for 6 weeks
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Dylan S's update19 Jan 2026, 09:20
Reviewer Update
Hearing you guys sing the same song for 6 weeks
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Dylan S's updateReviewer Update
19 Jan 2026, 09:57Now we call again to try and get the letters for the 20th time, and the gr8 services you claim to serve your clients with they tell us they don't do this confirmation letter but standard bank sent me this very letter I'm looking for but for the wrong account, blady useless, I'll be changing banks when I come home from overseas cause this redicules, that still doesn't change the fact that I need this letter cause once again nobody is doing their job correctly so on my credit report it's showing missed payments but I'm up to date this is also the second time you ppl don't update the credit beauro correctly
DS
Dylan S's update19 Jan 2026, 09:57
Reviewer Update
Now we call again to try and get the letters for the 20th time, and the gr8 services you claim to serve your clients with they tell us they don't do this confirmation letter but standard bank sent me this very letter I'm looking for but for the wrong account, blady useless, I'll be changing banks when I come home from overseas cause this redicules, that still doesn't change the fact that I need this letter cause once again nobody is doing their job correctly so on my credit report it's showing missed payments but I'm up to date this is also the second time you ppl don't update the credit beauro correctly
Standard Bank's replyOfficial
20 Jan 2026, 11:02Good day Dylan,
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jan 2026, 11:02
Official
Good day Dylan,
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away.
You have received an email from us.
Please read over and then react appropriately.
Looking forward to hearing from you.
Kind regards
Standard Bank Hello Peter Team
***