6 Months Later and still waiting

On 16-09-014 I inquired about consolidating all my debt into my home loan (SR Ref ***7). I was referred to Credit Customer Assist Department. I completed the forms and was told I qualify and need to resubmit the forms this time for the real application. I was also told that a manager will be assigned to my case. On 16-11-2014 I was contacted by a manager and some days later everything was approved. I was then told that my case is now with the attorneys to fulfill the registration and payments to my creditors. I was contacted on 26-01-2015 by them. At first all the information send to them was totally wrong. I was asked to submit settlement letters for all accounts and I did. Today it is exactly 6 months later and I am still in trouble. Despite all my pleas for help and trying to explain to my creditors I am now at the point where I am going to start loosing stuff because of prepossessions. I have tried numerous times to contact Standard Bank through email, because I am hard of hearing. The more I explain The more sms's I get to phone you. I CANT SPEAK ON A PHONE. This needs to be sorted now. Not in two or three weeks. Now else there will be nothing left to save. PLEASE HELP.