6 Months is TOO long to deal with a simple problem

Despite being an extremely satisfied Standard Bank client for 30 years, I had a series of problems in quick success late last year. Two specific problems did not resolve themselves and created a third. Tried to deal with my Private Banker to resolve, only to discover that she (Natalie Marinus) had left. Took weeks for a replacement to be in place. I physically met with the new banker in January 27 to explain the outstanding problems. One issue was finally resolved (albeit vaguely) in mid April, but the other is outstanding. These are simple problems, why on earth do they take so long to resolve. It is unacceptable. Please contact me.