ES
Erika S

1 reviews | Active since May 2018

10 Jan 2019, 08:38

6 days to clear an EFT Transfer from STD Bank to FNB

An amount of R1,250 was transferred via EFT on Friday 4th of Jan 2019 at 13:28. Today is Thursday 10th of Jan 2019 at 08:30--thus funds still do not reflect in my FNB cheque account. I had to contact STD twice with the reference number received on 04/01/2019 as proof of the payment just to be told it takes 3 - 5 working days (today is day 6 in total) for funds to reflect. All has been cleared and the funds should reflect by close of business today.

Same transfer was done from a FNB cheque account to a Capitec account yesterday, EFT was done at 12:00 and funds reflected in Capitec account after 15:00 same day?

How come it is possible for FNB, Capitec, Nedbank and ABSA to do this tranfer in 24hrs but it takes STD bank 3 - 5 working days, or 7 days in total? Who earns the interest in this period.

Extremely poor banking practice from STD bank's side. May I never have the need for a bank account with your institution.

Erika

0
Replies (1)
Standard Bank
Standard Bank's reply10 Jan 2019, 11:52
Official
Dear  Erika Smit 
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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