5months and counting to pay funeral claim!!!

We claimed in Sept.2014 and part payment was made (not on in 48hrs).We were then forced to open an account with the bank for the monthly benefit.My brother was a victim of impersonation as his ID was ****** in 2005 and has since gone through home affairs, police stations and Transunion to clear his name which was done as he can open accounts and works in another bank. To get a standard bank account,he had to redo this process. Amidst protests, we submitted the paperwork but was then told we had to wait 30days to clear!A month a half later on follow up we are told that they require an additional affidavit, it was submitted two weeks ago and nothing has come out of it!I have just spoken to Prince Maswaganyi and he says the ***** department wishes to launch an investigation?What have these people been doing? I can't get an explanation as to what then the 30days was for, why they only launching an investigation 5months later and when this darn account will actually be opened. If opening an account with Standard Bank is going to take 6months,then I want the money paid elsewhere as due to us.This is ridiculous and I will NEVER place business with them and certainly don't recommend it!<br>