CT
Cindi T
1 reviews | Active since Jul 2018
02 Apr 2024, 16:11
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I had a standard bank access loan which was handed over to Kwanda/Kwande. On the 26th of February 2024 I called them for a settlement amount. The following day 27th of February 2024 that among was paid. I asked for a paid up letter and was told it takes between 7 - 21 days. On the 23rd of March standard bank continued to debit my account. It's 2nd of April 2024 and I still don't have a paid up letter they are "following up on it" and standard bank says the account is still open.
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Standard Bank's replyOfficial
02 Apr 2024, 16:13Dear Cindi,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply02 Apr 2024, 16:13
Official
Dear Cindi,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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