TB
Theuns B
1 reviews | Active since Jan 2012
23 Dec 2019, 20:52
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I have been paying my home loan timelessly for the past 9 years with Standard Bank . On Loan Approval They promised me a yearly review of my interest rate but that never realized . This year they phoned me after an online request for a review only to offer me a decrease from 12.75% to 12.65% . .................Looks like Switching my bond to ABSA is going to save me tons of money !!!!!!!!!
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Replies (2)
Standard Bank's replyOfficial
24 Dec 2019, 15:16Dear Theuns
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre*** ***
Standard Bank's reply24 Dec 2019, 15:16
Official
Dear Theuns
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre*** ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre*** ***
Standard Bank's replyOfficial
13 Jan 2020, 09:31Dear Theuns
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply13 Jan 2020, 09:31
Official
Dear Theuns
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***