52 minutes on the phone and not yet helped...

<p> </p> <p>All I want done, is to find out what my newly registered bond account number is, how I can access it on internet banking, how I can apply for an access bond and how I can get the account linked to my cheque account.</p> <p>I bought a property recently and the registration of the property happened more than a week ago. I didn't get any feedback or info from STB regarding the registration of the bond, and thought it might be because it is so close to month end and some paperwork still needs to be done. But it has been more than a week later, so I decided to give STB a call and find out how to proceed from here onwards. </p> <p>So I phoned and the first call ended in a call operator telling me that I should phone the number again and choose option 3 for internet banking. I phoned again and held another 5 minutes. Option 3 required me to enter my bond account number, which I don't have yet, since STB hasn't contacted me at all after the bond has been registered.</p> <p>I phoned again and chose to speak to an operator again. She said I should phone and dial option 3 for internet banking....blablabla. I was sent back and forth for 20 minutes between operators when I finally told an operator I want to speak to a manager, because I've been on the phone for 30 minutes already and I am no closer to an answer than 30 minutes earlier. She tried to help me, but eventually I was also just put through to another operator. All in all I was on the line for 52 minutes when I decided not to hold any longer.</p> <p>This is really very, very, very bad service...</p> <p>Either, STB should train their operators better to handle issues or they should discontinue the helpline option altogether, because it really is no use. I have a full time job, and I cannot go to STB every day to solve issues as simple as this.</p> <p>I am extremely frustrated with STB.</p>