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Faeeza P

1 reviews | Active since Mar 2021

15 Apr 2026, 12:49

*** Urgent Assistance Required: Cellphone Application

Dear Team,

I hope you are well.

I have just concluded a call with Standard Bank Connect and was advised that my application for a cellphone contract has been declined. I would like to formally request your urgent assistance in reviewing this outcome.

As a long-standing client of Standard Bank, I have maintained multiple accounts with the bank, all of which are in good standing. My payment history has consistently been up to date, and I have not experienced any issues with my accounts.

Given my financial profile and relationship with the bank, I am confident in my ability to afford this contract. For this reason, I kindly request that my application be reassessed as a matter of urgency, or that I be provided with a detailed explanation for the decline.

Your support in resolving this promptly would be greatly appreciated.

Kind regards,

0
Replies (3)
Standard Bank
Standard Bank's reply15 Apr 2026, 12:59
Official
Dear Faeeza, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
FP
Faeeza P's update16 Apr 2026, 15:27
Reviewer Update
Good day, its been almost 24 hours, I would like to Thank you for following up, but I still have not received feedback from Standard bank connect.
FP
Faeeza P's update20 Apr 2026, 10:27
Reviewer Update
Dear Standard Bank Connect Team,I hope you are well.I recently received feedback that my application for a mobile device was declined due to affordability. While I understand the need for responsible lending, I would appreciate more clarity on the specific factors that contributed to this outcome.Could you please advise on the following:
  • What specific elements are impacting my affordability assessment?
  • Is the decision primarily influenced by my expenses, existing credit limits, or my credit score/profile?
As most of my banking profile is with Standard Bank and my accounts are well maintained, I would like to better understand this decision so that I can address any concerns and improve my eligibility going forward.I would appreciate your detailed feedback.