50 years with Standard bank and I have no access to my branch by phone or email.

here is the letter i have sent to Standard Bank today To Whom it may concern and Sandton City Branch Manager

I am writing to you with great disappointment at the lack of service I have received recently. This specific incident began last week on 14th January.

I received a phone call from a man named “Oscar” claiming to be the branch manager of Sandton City Standard Bank. Since I was travelling at the time and did not have time to speak to him, I asked that he call me again on Monday morning (19th January).

When “Oscar” called on Monday he explained that Standard Bank was calling its customers for compliance purposes, and he needed information as to where my money was coming from in the United States. I did have a long discussion with him trying to understand why he needed such information. He was not clear in his answers and hence my first suspicion that the phone call was not legitimate. After the call he then followed up with multiple emails from Standard Bank itself looking very legitimate, coming from ***. These emails then showed me that he was well aware of my bank account. He gave me 5 references of money coming into my account from the US, on the exact dates for the exact amounts. He also knew the name of the person who sent the money. I did not answer either of the 2 emails, but on Tuesday 20th Jan, I received a notice from ***. stating I had received (as I do on a monthly basis) $9992.50. The email is a direct replica of the email I receive monthly for legitimate payments. However having had one suspicion, I made a call to my contact in the US to find out if they had sent the money. I was told no!

So on Wednesday (21st January) I called the Standard bank ***** department. The gentleman I spoke to was named by “Sbogiseni “. I proceeded to give him the telephone numbers that I had received Oscar’s calls from. He confirmed that these were not Standard Bank numbers. I explain to him my concern that between the calls and the emails I felt I that my account was in danger, since all correspondence looked perfectly legitimate and “Oscar” is privy to my bank account number, exact information on previous transactions, my cell number, and the name of the source of the income from the US. “Sbogiseni “ from the ***** unit, did not ask me to send the *****ulent copies of Standard Bank correspondence he simply dismissed my concern after asking if I had opened any attachments, or given information. I fortunately had had the sense not to do such thing. As we were coming to the end of the conversation I asked him for a reference number for the call, which he refused to give me, saying it was only a phishing incident and no reference number was required. I vehemently disagreed, but all he could suggest is that I call the Sandton City branch manager myself. I then asked him for his surname, which he refused to give me. I asked him for a telephone number for the branch. “Sbogiseni“gave me two phone numbers to try. I called both. The first number I called I got through to a delightful young woman who immediately furnished me with the branch managers name and apologised for the fact that she happened to be in a meeting. She ended the call saying “thanks for calling ABSA Bank”. I realised that I had been given a wild goose chase. I tried the second number given me by “Sbogiseni“ but this number was non-existent.

Now truly concerned I decided to go the route of calling the main switchboard number for Standard Bank. I eventually got through to “Simon” and when I asked to be redirected to the Sandton City branch, he said “he could TRY but they don’t usually answer”. He tried 3 or 4 times no to avail. He then offered to send an email to the branch to ask them to phone me. I asked if he could CC me in on the email, and he said NO. – So, I was not allowed to have an email address for the branch where I have my accounts. He then offered to send ME an email confirming that he had sent the email to Sandton City. I thanked him …. it was better than nothing.

Well here I am on Thursday evening ( 22nd January) and not even “Simon” could fulfil his own offer to help.

I have 4 accounts with Standard bank Sandton City and I have no access to my branch. I have by now tried every phone number I could find and none of them work. I trust that bank to hold my information with the strictest confidentiality and to treat such violation with utmost seriousness. My account details are in the hands of a *****ster and not even the Standard Bank ***** department has any concern for the fact.

Tomorrow I will be looking for any email address that I can find to send this letter to, knowing that the chance of anybody responding is very slim. Knowing this to be the probable outcome, I will have to come into the branch myself (all of 79 years old with a fractured shoulder) and deliver this by hand. What service for 50 years of loyalty to Standard Bank.

This will of course be after I have posted this on Hello Peter.

From: Nobantu [mailto:***] Sent: Friday, January 23, 2026 12:15 PM To: 'Michele Hill'; '***' Subject: RE: 50 years with Standard Bank and this is what I get (edit)

Hi Second edit copy

To Whom it may concern and Sandton City Branch Manager

I am writing to you with great disappointment at the lack of service I have received recently. This specific incident began last week on 14th January.

I received a phone call from a man named “Oscar” claiming to be the branch manager of Sandton City Standard Bank. Since I was travelling at the time and did not have time to speak to him, I asked that he call me again on Monday morning (19th January).

When “Oscar” called on Monday he explained that Standard Bank was calling its customers for compliance purposes, and he needed information as to where my money was coming from in the United States. I did have a long discussion with him trying to understand why he needed such information. He was not clear in his answers and hence my first suspicion that the phone call was not legitimate. After the call he then followed up with multiple emails from Standard Bank itself looking very legitimate, coming from ***. These emails then showed me that he was well aware of my bank account. He gave me 5 references of money coming into my account from the US, on the exact dates for the exact amounts. He also knew the name of the person who sent the money. I did not answer either of the 2 emails, but on Tuesday 20th Jan, I received a notice from ***. stating I had received (as I do on a monthly basis) $9992.50. The email is a direct replica of the email I receive monthly for legitimate payments. However having had one suspicion, I made a call to my contact in the US to find out if they had sent the money. I was told no!

So on Wednesday (21st January) I called the Stand bank ***** department. The gentleman I spoke to was named by “Sbogiseni “. I proceeded to give him the telephone numbers that I had received Oscar’s calls from. He confirmed that these were not Standard Bank numbers. I explain to him my concern that between the calls and the emails I felt I that my account was in danger, since all correspondence looked perfectly legitimate and “Oscar” is privy to my bank account number, exact information on previous transactions, my cell number, and the name of the source of the income from the US. “Sbogiseni “ from the ***** unit, did not ask me to send the *****ulent copies of Stand Bank correspondence he simply dismissed my concern after asking if I had opened any attachments, or given information. I fortunately had had the sense not to do such thing. As we were coming to the end of the conversation I asked him for a reference number for the call, which he refused to give me, saying it was only a phishing incident and no reference number was required. I vehemently disagreed, but all he could suggest is that I call the Sandton City branch manager myself. I then asked him for his surname, which he refused to give me. I asked him for a telephone number for the branch. “Sbogiseni“ gave me two phone numbers to try. I called both. The first number I called I got through to a delightful young woman who immediately furnished me with the branch managers name and apologised for the fact that she happened to be in a meeting. She ended the call saying “thanks for calling ABSA Bank”. I realised that I had been given a wild goose chase. I tried the second number given me by “Sbogiseni“ but this number was non-existent.

Now truly concerned I decided to go the route of calling the main switchboard number for Standard Bank. I eventually got through to “Simon” and when I asked to be redirected to the Sandton City branch, he said “he could TRY but they don’t usually answer”. He tried 3 or 4 times no to avail. He then offered to send an email to the branch to ask them to phone me. I asked if he could CC me in on the email, and he said NO. – So, I was not allowed to have an email address for the branch where I have my accounts. He then offered to send ME an email confirming that he had sent the email to Sandton City. I thanked him …. it was better than nothing.

Well here I am on Thursday evening ( 22nd January) and not even “Simon” could fulfil his own offer to help.

I have 4 accounts with Standard bank Sandton City and I have no access to the my branch. I have by now tried every phone number I could find and none of them work. I trust that bank to hold my information with the strictest confidentiality and to treat such violation with utmost seriousness. My account details are in the hands of a *****ster and not even the Standard Bank ***** department has any concern for the fact.

Tomorrow I will be looking for any email address that I can find to send this letter to, knowing that the chance of anybody responding is very slim. Knowing this to be the probable outcome, I will have to come into the branch myself (all of 79 years old with a fractured shoulder) and deliver this by hand. What service for 50 years of loyalty to Standard Bank.

This will of course be after I have posted this on Hello Peter.

From: Nobantu [mailto:***] Sent: Friday, January 23, 2026 10:31 AM To: 'Michele Hill'; '***' Subject: RE: 50 years with Standard Bank and this is what I get (edit)

To Whom it may concern and Sandton City Branch Manager

I am writing to you with great disappointment at the lack of service I have received recently. This specific incident began last week on 14th January.

I received a phone call from a man named “Oscar” claiming to be the branch manager of Sandton City Standard Bank. Since I was travelling at the time and did not have time to speak to him, I asked that he call me again on Monday morning (19th January).

When “Oscar” called on Monday he explained that Standard Bank was calling its customers for compliance purposes, and he needed information as to where my money was coming from in the United States. I did have a long discussion with him trying to understand why he needed such information. He was not clear in his answers and hence my first suspicion that the phone call was not legitimate. After the call he then followed up with multiple emails from Standard Bank itself looking very legitimate, coming from ***. These emails then showed me that he was well aware of my bank account. He gave me 5 references of money coming into my account from the US, on the exact dates for the exact amounts. He also knew the name of the person who sent the money. I did not answer either of the 2 emails, but on Tuesday 20th Jan, I received a notice from ***. stating I had received (as I do on a monthly basis) $9992.50. The email is a direct replica of the email I receive monthly for legitimate payments. However having had one suspicion, I made a call to my contact in the US to find out if they had sent the money. I was told no!

So on Wednesday (21st January) I called the Standard bank ***** department. The gentleman I spoke to was named by “Sbogiseni “. I proceeded to give him the telephone numbers that I had received Oscar’s calls from. He confirmed that these were not Standard Bank numbers. I explain to him my concern that between the calls and the emails I felt I that my account was in danger, since all correspondence looked perfectly legitimate and “Oscar” is privy to my bank account number, exact information on previous transactions, my cell number, and the name of the source of the income from the US. “Sbogiseni “ from the ***** unit, did not ask me to send the *****ulent copies of Stand Bank correspondence he simply dismissed my concern after asking if I had opened any attachments, or given information. I fortunately had had the sense not to do such thing. As we were coming to the end of the conversation I asked him for a reference number for the call, which he refused to give me, saying it was only a phishing incident and no reference number was required. I vehemently disagreed, but all he could suggest is that I call the Sandton City branch manager myself. I then asked him for his surname, which he refused to give me. I asked him for a telephone number for the branch. “Sbogiseni“ gave me two phone numbers to try. I called both. The first number I called I got through to a delightful young woman who immediately furnished me with the branch managers name and apologised for the fact that she happened to be in a meeting. She ended the call saying “thanks for calling ABSA Bank”. I realised that I had been sent on a wild goose chase. I tried the second number given me by “Sbogiseni“ but this number was non-existent.

Now truly concerned I decided to go the route of calling the main switchboard number for Standard Bank. I eventually got through to “Simon” and when I asked to be redirected to the Sandton City branch, he said “he could TRY but they don’t usually answer”. He tried 3 or 4 times no to avail. He then offered to send an email to the branch to ask them to phone me. I asked if he could CC me in on the email, and he said NO. – So, I was not allowed to have an email address for the branch where I have my accounts. He then offered to send ME an email confirming that he had sent the email to Sandton City. I thanked him …. it was better than nothing.

Well here I am on Thursday evening ( 22nd January) and not even “Simon” could fulfil his own offer to help.

I have 4 accounts with Standard bank Sandton City and I have no access to my branch. I have by now tried every phone number I could find and none of them work. I trust that bank to hold my information with the strictest confidentiality and to treat such violation with utmost seriousness. My account details are in the hands of a *****ster and not even the Standard Bank ***** department has any concern for the fact. If anything happens now to any of my accounts, I will legally hold standard Bank liable.

Tomorrow I will be looking for any email address that I can find to send this letter to, knowing that the chance of anybody responding is very slim. Knowing this to be the probable outcome, I will have to come into the branch myself (all of 79 years old with a fractured shoulder) and deliver this by hand. What service for 50 years of loyalty to Standard Bank.

This will of course be after I have posted this on Hello Peter. Kind regards from a very disappointed, Eugenie Chopin