50 Shades of dissappointment

I went to Centurion Lifestyle Branch to request a new card. When I went to collect the card, they told me it was delivered to the Centurion branch. This is not the first time it happened. However, unlike previous times I did not have the time to go the Centurion branch as I had already been waiting about 40 minutes. I went during my hour lunch. I am 6 months pregnant and cannot stand for that long. The same consultant that ordered the card for me, was the same card the helped me when I tried to collect. She obviously made the error. She told me that she would request the card from Centurion main branch and it should be there by the Wednesday. Till today, no notification. Someone from the delivery services call I explained the situation to them. No movement. This is frustrating. I humbly request that my card be couriered to my place of work, at no cost to me.