EC
Euan C

1 reviews | Active since Oct 2012

15 May 2015, 13:56

5 months & still no credit card

Just to tell people out there know how poor Standard banks service is. I ordered a replacement credit card in January. To date I am still waiting.<br> <br> First excuse in Feb from my private banker Card was sent but return due to me not accepting there calls. Never received a call. <br> <br> March new card sent, no feedback ever, numerous calls to standard private banker. Never a call back to tell me where or when I will receive my card. <br> <br> April called up standard bank credit cards direct, promised card will be delivered to Brooklyn branch in PTA, told I will received an sms when card will be there. Still waiting.... <br> <br> Today I went to Brooklyn. Waited in a quote for 30 minutes (private banking what a joke). Never received a card. <br> <br> Call standard bank credit cards again today. A manager called goodwill promised my card will be with me tomorrow. Then at the end of the calls says actually. Sorry it's weekend tomorrow so not possible. Waiting for a call back, not counting on it though. <br> <br> Time for a new bank.

0
Replies (1)
Standard Bank
Standard Bank's reply18 May 2015, 09:24
Official
Hello swazi85,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***