5 months and no "Moving Forward"!!!

After my wife and I agreed to go our separate ways, I needed to apply to get the bond of our house put on my name alone, as it was a joint bond. When I first approached Standard Bank to inquire about what I would qualify for, I was pre-approved for approximately R1.5 million. However, since the time came to to apply, I have been pushed from pillar to post, with no finality. Since January I have not received approval or been declined, despite numerous visits to the bank and phone calls to inquire as to what is happening. The application was made through a Bond originator, but despite this I have had to keep going back. She has also only experienced bad service from Standard Bank Homeloans. To explain in more detail, I went to Cresta branch and dealt with a a lady named Gugulethu Jiyane, who had managed to lose the necessary papers. I then called Cresta branch to speak to the branch manager, and left messages for him to call me back. This never happened. I called Prestige banking, and they assured me the branch manager would get back to me, but this never happened. I then went back to Cresta and spoke to the manager who blamed his assistant for not coming back to me. They then told me I had to go and sort out my finances first and squash some debt, which I had been told by SA Homeloans already. So why did they not say this to begin with??? I believe this was all in January. Since then, I have reduced my debt substantially. I have returned to Standard Bank and communicated with them on numerous occasions, but still just don't get any finality. I have an email stating the application has been captured but not yet granted on 10 March 2016, but till today nothing further, again despite numerous visits to the bank. As you can imagine, this has been a very trying time for me with the divorce, and I desperately would like to keep the house at least. I have done everything asked of me, but still have no confirmation. I would like to keep the bond with Standard Bank as I have been a client of theirs forever, and as this will be more affordable than getting an entirely new bond elsewhere. However, if things don't improve drastically very quickly, I will have no choice but to move my bond application along with my entire account elsewhere. Being a Prestige member, I really thought I would get better service than this.