HJ
HB J
1 reviews | Active since Aug 2010
17 Aug 2020, 16:46
5 MONThs and a deceased account still not closed, but they keep deducting fees
It has been 5 months and they have still not closed a deceased account , in fact still deducted fees every month The complaints resolution center Joseph Witticker has just asked me for all the forms AGAIN, after this has been handed in at the branch and emailed several times They probably want to deduct another fee and therefore delaying it as long as possible
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
17 Aug 2020, 17:26Dear HB jacobs
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply17 Aug 2020, 17:26
Official
Dear HB jacobs
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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HJ
HB J's updateReviewer Update
18 Aug 2020, 10:28You replies are absolutely not true, after sitting 20 minutes on the phone to try and call you yesterday, I asked you to call me back, I still have not received a call back, or any calls from you to resolve this matter. SO PLEASE STOP LYING ON SOCIAL MEDIA
HJ
HB J's update18 Aug 2020, 10:28
Reviewer Update
You replies are absolutely not true, after sitting 20 minutes on the phone to try and call you yesterday, I asked you to call me back, I still have not received a call back, or any calls from you to resolve this matter. SO PLEASE STOP LYING ON SOCIAL MEDIA
HJ
HB J's updateReviewer Update
18 Aug 2020, 15:15Still no call, they are not confirming that they received the documents. I WANT CONFIRMATION that all documents have been received. HOW MANY TIMES must one send documents. SEND the confirmation, I am sick of this pathetic service.
HJ
HB J's update18 Aug 2020, 15:15
Reviewer Update
Still no call, they are not confirming that they received the documents. I WANT CONFIRMATION that all documents have been received. HOW MANY TIMES must one send documents. SEND the confirmation, I am sick of this pathetic service.
HJ
HB J's updateReviewer Update
19 Aug 2020, 13:43 Still no call, they are not confirming that they received the documents. I WANT CONFIRMATION that all documents have been received. HOW MANY TIMES must one send documents. SEND the confirmation, I
HJ
HB J's update19 Aug 2020, 13:43
Reviewer Update
Still no call, they are not confirming that they received the documents. I WANT CONFIRMATION that all documents have been received. HOW MANY TIMES must one send documents. SEND the confirmation, I
Standard Bank's replyOfficial
06 Oct 2020, 11:26Hello HB J
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply06 Oct 2020, 11:26
Official
Hello HB J
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was dealt and resolved.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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