5 hour response time is a load of *******

Good day<br> <br> I am extremely upset with Standard Bank. All I want to do is simply apply for a credit card. There is no option to apply online and you have to leave your name and number for somebody to get back to you within 5 hours. I heard nothing after 3 days and had to call in myself. I was told to leave my name and number again and somebody would get back to me. Still nothing, so I had to phone and ask to be put through to somebody as it has almost been a week now. I then get told that I need to send an email with docs and I will be called back. 24 hours later and still no response. I had to call in again and got told that the process will take a further 7 - 14 days and I should rather go to a branch to get \better\" service. This is shocking from you guys. Has your 27% increase in earnings made you not want any more business??? I wanted to travel next week and thought 2 weeks would be enough to get a simple credit card, clearly half a month to apply for an account is asking too much of you guys."