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janine G
1 reviews | Active since Sept 2011
29 Mar 2021, 15:01
5 days, still no help
I did an online application for a term loan I received an approval letter and a request for documents This was sent 20 March 2021 I called to follow up Agent 1: I see we attempted to pay out the loan but due to a technical error, the payment didn't go through. Agent 2: We are still verifying your documents Agent 3: We don't have access to the same system as the online sales team we cannot help
Haaaaibo Standard Bank, what is going on? Every month I must complain
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Standard Bank's replyOfficial
30 Mar 2021, 02:10 Hello Janine, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply30 Mar 2021, 02:10
Official
Hello Janine, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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