5 Days for a card to arrive - 1 month later & no card nobody knows who you are.

On 19 January I app**** for a STD Bank credit card online. It showed that I was approved and I received and email asking me to finalise my application by sending through 3 months payslips, bank statements and proof of residence.

I did all of this. The following day I received a telephone from someone fro. Standard bank who confirmed that I was approved for a credit card with a limit of R17000 and that I would be receiving my card at the Richards Bay branch within 5 working days.

After 2 weeks and not hearing anything,I contacted Standard Bank to find out what the delay was,and Mirriam Thubela in the complaints resolution dept said she would assist.

She later called me to advise that the system showed they were still waiting for my documents which I had already emailed through (even though the chap who called me preciously confirmed receipt of everything), so she asked me to email my paperwork directly to her. I did this immediately.

Since then I have had no contact from Standard Bank other than an email from Mirriam Thubela asking if the pro lem had been sorted out!

I rep**** to her email stating that I was still no further forward and nobody could tell me what was happening with my card.

Today,now a month later,I called Mirriam,just to get through to an answering service that does not give enough time to leave a message.

I then called Standard Bank complaints dept again and the chap there stated that he could not find any credit card in my or any application!!!

I offered to give the application reference number but he explained that only the sales division would be able to see that info, so he transferred to sales.

After a further 5 minutes in the telephone queue,my call was answered by an answering service that stated that Standard Bank was closed and my call was disconnected.

So an application that was approved and supposed to take 5 woeki g days for card delivery,is now a month later and Standard Bank don't seem to know anything about it.

The application ref number is tb-uv7jo.