5 -8 days has become months Standard Bank

On the 7th April I received an email from Tshegofatso Refilwe Seshigoane (Debt Review Officer), Standard Bank, informing me that an amount of R3883.17 is a credit balance on my card account.<br> <br> The email stated that the funds from this account *** will be transferred to my Nedbank account, and that I should be aware that this will take between 5 to 8 working days.<br> <br> I have since then, repeatedly phoned to ask about when the transaction would happen. It is almost 2 months ago and as yet nothing has happened.<br> <br> I have phoned and emailed Nonhlanhla KhethiweMabasa at Standard Bank, with the same result, given a new reference number each time and also been told 5 - 8 working days.<br> I have been able to speak to a Team Leader/Supervisor , as I have been denied this request more than once.<br> <br> I have been given a telephone number For Credit Card Legal Department. Whenever I have phoned regardless of the time of the day , there is no reply or I am left hanging, holding on for 30 minutes at a time before I disconnect my call.<br> I am frustrated with the lack of response or the inability of a person(s) to do what they had been given to do.<br>