SM
Sithandekile M

1 reviews | Active since Jun 2015

11 Jun 2015, 11:06

*** - ATM ***** - Still No Refund

On the 28 May 2015 there was ***** committed on my account. Money was withdrawn from Braamfontein out of my account.<br> The matter was report and a new card was issued with promises that the money would be refunded.<br> As of today the 11 June 2015 i have been unable to get any assistance.<br> When i call the number ***i am put on hold or asked to call back later.<br> I am merely a cleaner who cannot afford for my money to be ****** nor can i believe that a Bank like Standard Bank has allowed this to happen.<br> There seems to be no communication between departments nor is there any customer service to rave about.<br> I would like to have my money refunded back to me as i have rent to pay and children to feed.<br> <br> I am pretty sure that if this happened to your CEO his money would have been refunded already.<br>

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Replies (1)
Standard Bank
Standard Bank's reply11 Jun 2015, 13:25
Official
Hello Thandi*Masuku,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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