JD
John D

1 reviews | Active since Oct 2020

24 Oct 2020, 13:16

44-years loyalty and an impeccable record mean nothing!

Having been an account holder with this institution since 1976 and held "Prestige" account status since 1991, my record with that institution has been beyond impeccable. Through that principal association services were engaged from many of its' associate service offerings. I was recently advised, when applying for a credit card, having lived in Australia for 12 years, that the Standard Bank was only interested in my record over the past 6-months, and the fact that I had been an exceptionally loyal account holder for over 40-years meant nothing. Whilst living offs**** my Standard Bank accounts were kept open and that bank earned significant income from numerous forex transfers processed. I now bank with Capitec!

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Replies (2)
Standard Bank
Standard Bank's reply25 Oct 2020, 04:05
Official
Hello John
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply28 Oct 2020, 11:12
Official
Good day John, 

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly be advised that response was sent to your email address.

Kind regards 
Complaint Resolution Centre