40 years a customer, now completely ignored. Disgraceful

Part One: Sent following email to "customer relations on 9/11/17:

Account holder for 0ver 40 years. Age now 65. Browsing your site, I notice your Consolidator Current Account for over 55s, which attracts a R45 pm fee and no annual MasterCard charge.

I was not offered this arrangement when I turned 55. I am currently paying R100 pm and the annual MasterCard charge.

I look forward to receiving compensation of the difference between the R100 I am being charged, and the R45 that I should have been charged, for the past 10 years – R6600, and a refund of all annual card charged for the past 10 years.

Unless I hear from you by close of business today, I will refer this to the banking ombudsman/Hello Peter/the media. Seems like a real ******* to me, or at the least appalling lack of customer care.

Part 2. Did not receive ANY response. The PT involved in changing banks made me decide to have one more chance. Visited the Standard Bank branch in Howard Centre, Pinelands, filled out their complaints book, Ref number 362270. Still Nothing.

Looks as if I am going to have to go through the PT of changing banks , failing a response within 24 hours.