40 days waiting for response

Standard Bank DO NOT SEEM TO CARE AT ALL ABOUT THEIR HOME LOAN CLIENTS! We cancelled and paid our home loan on 1 August 2015, with all the paperwork that was needed. Copies were made. We were told it would take 14 days to be allocated a solicitor to transfer title deeds into our name. This is annoying to say the least, as we have no choice with regards to cost at all. To add insult to injury, 40 days later, 4 calls to the call centre, promises to call back and to have a solicitor appointed by 26/8 we are still waiting. Just called call centre again, no help given again, in the meantime standard bank is COSTING ME MONEY AND STRESS. Is there any legal way I can claim my mounting costs due to their LACK OF SERVICE!