4 UNKNOWN DEBIT ORDER RESULTED IN STANDARD BANK CHARGING ME R549 PENALTY FEE AND BLOCKING MY ACCT FOR THE THIRD TIME IN TWO MONTHS

Hi

4 unknown debit orders went off on my bank acct and I was charged R115x4 penalty fee.

I went to the Sandton branch and I was told they are unable to trace who debited my bank account and I will NOT get a refund of my R549 that was deducted on the 25/09/2017 which I find very unfair!!! And they can't help me to find out what company kept debiting my bank account!!!

Few hours later I wanted to use my bank card and realized my card has been blocked, standard bank told me someone phoned and reported my card ****** and it was blocked and a new card was going to be issued…ALL THIS WITHOUT MY CONSENT!!!!

I had to travel to Sandton standard bank to query this and the consultant was very rude and impatient with me as if I’m supposed to just deal with this and take it in!!!

They told me they do not know who phoned the bank to block my account and bank card. I am very upset and this is the third time they have blocked my new bank account in the two months I have been their client!!! The first time was when I paid my rent via eft and my card was immediately blocked and the transaction was seen as high risk….like REALLY??????? Do they understand the time wasted and frustration that goes with standing on a queue to transact only to be told your card is blocked and having to visit the bank branch to have this corrected????

I AM NOT IMPRESSED AT ALL AND I REGRET OPENING MY ACCT WITH STANDARD BAN****