1 reviews | Active since Dec 2010
4 months waiting for the right card...and counting...
no reason my cheque card got swallowed by the ATM in March 2020...ordered a new card....could only go to the branch after the total lockdown card was send back already. New card was ordered. got an sms to pick up the new card...10/7/2020 went to the branch....CARD WAS ALREADY BLOCKED !! so ***** department was going to investigate....4 days later now I call to find out where my card is and what happened....asking me these questions about the card i don't have telling me the card has been unblocked BUT I DONT HAVE A CARD. According to the system you received your card...I don't care what your system says I DONT HAVE A CARD....it was blocked and therefor destroyed by the person at the branch. Sir what was the name of the person who helped you? I DONT KNOW....really trying to keep breathing after this question. What frustrates me more is I am waiting for a card, waiting for Standard Bank to verify all my details, waiting for ***** department to investigate.....NO RESPONSE....and WHEN i call myself NOTHING has been done and then telling me I do have the card because your system says so....SERIOUSLY!!??
will wait for my new Cheque Card....open a different account....AND MOVE !!!
completely USELESS Standard Bank .... it is proven again!!
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
however it has been addressed as urgency 3 times now...2 weeks later nothing has happened and I still don't have a new card. Promised 3 times to be called back...I expect my new card to be at the branch for collection tomorrow (Saturday 18 July 2020) no matter what ...you need to prove yourself now to keep a client....sick and tired of waiting.
however it has been addressed as urgency 3 times now...2 weeks later nothing has happened and I still don't have a new card. Promised 3 times to be called back...I expect my new card to be at the branch for collection tomorrow (Saturday 18 July 2020) no matter what ...you need to prove yourself now to keep a client....sick and tired of waiting.
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***