4 months and still no debit card

For years I had a student account with Standard bank, In February I started working in a well paying job and realised that I needed to upgrade my account. I went into the Standard bank branch in Fish Hoek and spoke to the consultant. <br> <br> The consultant suggested that because of what I earn I should be on the Prestige package. We did the necessary paperwork. I phoned the Prestige Line a week later to enquire about my debit card the operator confirmed that there was no order on the system, I emailed Keisha Africa and told her this. She undertook to re-order the card. I waited another 3 weeks and then at that point had to go back to work abroad. I asked her to email me when the card arrived so that I could arrange for it to be collected - She never did this.<br> <br> I returned home last week after 3 months abroad and emailed her only to get an automatic reply that she was not in the office so I emailed her colleague who promised to take things up with her. STILL NOTHING has happened!! Can anyone sort this out???<br> <br> The only difference with this account is that I am paying more for the same ******* service