1 reviews | Active since Feb 2013
4 hour long wait at the que & got no help
On the 4th July 2020 I went to the standard Bank at around 9am stood in the que for 4 hours to increase my limit for electronic transfers. Consultant who assisted me requested proof of where my funds were coming from of which I emailed immediately. Thereafter she told me that she cannot assist me as she cannot do the verification as it's a weekend. I had an emergency that I needed my money the most but got no help & was told to return on Monday. Did I have to take my mother to the bank for the bank to know the seriousness of why I needed to access the funds? I need to take my business bank to First National Bank as the service is pathetic with Standard Bank. I even wrote on the complaint book reference no 348428 if anyone will even bother reverting back to me.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***