DS
Dandy S
1 reviews | Active since Mar 2009
08 Jan 2026, 08:12
4 days trying to get help
I have been trying to sort out a charge that should not be on mine or my mothers account, for 4 days now. Called your call center twice and that was hopeless. Ended up going into your Helderberg Branch and spoke to Lindiwe who spoke to her manager and they promised to reverse the two charges and call me by Tuesday. It is now Thursday, the charges have not been reversed and I have not heard from either of them. It refers to the R49 charge on the Consolidator accounts - we have the rebate option and the balance never dropped below R10000,00, yet all of a sudden these charges are going thru. Over two hours of my time wasted already and still no resolution.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
08 Jan 2026, 08:18Dear Dandy,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Standard Bank's reply08 Jan 2026, 08:18
Official
Dear Dandy,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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DS
Dandy S's updateReviewer Update
12 Jan 2026, 12:16Thank you Thabiso and Lindiwe for sorting this out. Much frustration for something that should never have happened....
DS
Dandy S's update12 Jan 2026, 12:16
Reviewer Update
Thank you Thabiso and Lindiwe for sorting this out. Much frustration for something that should never have happened....
Standard Bank's replyOfficial
12 Jan 2026, 12:22Dear Dandy,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
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We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Jan 2026, 12:22
Official
Dear Dandy,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***