3rd time complaining about same issue

<p>I recently complained about not getting any joy from standard (poor service) banks' complaint resolution centre. A representative subsequently emailed me the document I had requested, except that the only similarity this document had to the one I requested was that it was issued by standard bank.</p> <p> </p> <p>In my complaint lodged at the branch, I indicated the date of the transaction, amount, branch name and other pertinent information. The document they provided me was completely wrong.</p> <p> </p> <p>I then emailed the consultant who had forwarded me this document on 2 seperate occasions, the last of which was 10 days ago, but I am yet to receive any feedback from her.</p> <p> </p> <p>PLEASE COULD SOMEBODY CONTACT ME TO RESOLVE THIS ISSUE!!!!</p>