FP
Floyd P

1 reviews | Active since Aug 2011

10 Dec 2018, 22:59

3rd Party ***** conducted by Standard Bank

Pathetic service from Standard Bank Vehicle and Asset Finance ... After 2 yrs they decide to check if my vehicle is insured... Advised them that the vehicle is insured ( Provided them with a copy of insurance contract ) sent email from my self and my wife. YET they still go ahead and give my details to Hollard Insurance , and take out a cover for me...Without my consent , they insure the vehicle. ( how do you even do that ??? they have no idea what security the vehicle has or if it's fitted with tracker or even where the vehicle parks ). Very unprofessional... Kinda like a flea market insurance job .

Anyway that insurance fee is then added onto my installment ( without my consent ) . And Standard Bank authorized that debit ... ( imagine what other 3rd party products they can add on as well WITHOUT MY CONSENT ) .These guys are like loans sharks . ( do as they please )

So I go into the bank to try and do a reversal ...And was advised that they cannot reverse their own debt ( Standard Bank Asset and Vehicle Finance ). Consultant then say's i should call them ( Standard Bank Asset and Vehicle Finance ). Call them from the bank , and was advised that is a 3rd party product , they cant help ... I need to speak to Hollard Insurance. ( like really *** ) I'm financed with you .... WHY ARE YOU GIVING MY DETAILS TO A 3RD PARTY. ( is that even legal for a bank to do ??? ) Guess it is with Standard Bank.

Emailed Hollard Insurance and awaiting there reply... Ref ********** 90001.

In the mean time moving forward , I will be moving my Current account from Standard Bank loan sharks.

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Replies (1)
Standard Bank
Standard Bank's reply11 Dec 2018, 09:30
Official
Dear  Floyd 
 
Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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