JW
Juanita W

1 reviews | Active since Apr 2022

05 Sept 2022, 15:57

3RD HELLO PETER COMPLAINT FOR THE SAME UNRESOLVED QUERY

Shocking Standard Bank service continues. Here I am again with another review on the same subject because Standard Bank has once again failed to resolve my query. After my last Hello Peter complaint was the first time I was able to get a response from Standard Bank. In spite of the ***** query now being resolved and Standard Bank agreeing to refund the obvious ***** I have yet to receive the refund into my account. I have also had no email responses. I have called endlessly and kept on hold. When finally getting through to someone i am promised a call back which never happens. Weeks later I am back to square one.

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Replies (1)
Standard Bank
Standard Bank's reply05 Sept 2022, 16:07
Official
Good day Juanita

This is not the level of service we strive for. We understand your frustration and would like to help. 

We can assure you that your matter is now in the right hands. 

We will follow up with our team and we will be in touch with further feedback.

Kind regards 
Standard Bank Help Centre 
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