3rd complaint 6 months no statements

I have opened an investment account since October 2017, the account is about 6months old. I have not received a single statement after I have logged two complains via email the response was that the statement is sent quarterly but still didnt receive any statement. So last week I went into the branch to request the statement and lady at the counter logged my complaint through the standardbank system. I was notified via sms that the issue is being looked at. The next day I received a sms saying issue has been resolved. But still didnt recieve any call from standard bank and still no statement. If this is such a large issue to send a statement you are really discouraging my investment and I am questioning if I had chosen the correct bank to invest in. Will there be issues withdrawing the money one day aswell?