1 reviews | Active since Jan 2019
3D verification failure
Anyone had problem with 3D verification? Bank payments on online sites suddenly failing with bankserv error. Calling the Service provider does not help as outside their expertise. Mailed my private banker and had to chase up - all they did was check my EAP (NOT THE PROBLEM). Was then referred to ***** department (?) and went through a whole process that told me this was reset and sorted. Tried Again and it did not work.
Just called again and seems like I got hold of someone that understands the problem. It seems like I need the 3D verification set up so went through the mess of security questions, id, card number. Get told that password would be reset, then I set my own which is valid for 90 days and I have to keep calling the call centre to reset. Never had this issue before. Then they see that card is not registered,on their side (so why would I receive a card and no information about this?) so go through that process. Then it does not go through to bankserv and it must be registered on Bankserv. (and this matches the original error reported to the bank)
Am referred back to my Private Banker - full circle to start again.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Best regards,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Best regards,
Problem still persists and now weeks by with no resolution.
Told today by my Private Banker it has been escalated to IT - really after 2 weeks when I explained the error?
That's it!! you have 24 hours to sort this out and then I will be mailing every email on your management list before I start pulling my investements.
Problem still persists and now weeks by with no resolution.
Told today by my Private Banker it has been escalated to IT - really after 2 weeks when I explained the error?
That's it!! you have 24 hours to sort this out and then I will be mailing every email on your management list before I start pulling my investements.