3850.00 ****med from pensioner

Hi <br> My mum and dad made a trip to arbor crossing to the atm to make a withdrawal. After my dad had put in the card <br> Into the atm he realized the screen was blurry and the keyboard was not readable.<br> Actually the numbers on the keyboard were worn out so he decided to terminate the transaction, whereby he preesed the cancel button so he could receive my mums card.<br> After waiting a while for the card to return , they realized the card was jammed and it did not want to come out.<br> <br> Thereafter my dad stopped a passerby and requested to use his cellphone, because when he used his phone his <br> Airtime was finished.<br> <br> When made the call they asked him for account number or Id number, which he did not have on him and he nor my mum could remember those numbers.<br> <br> After terminating the call they returned home and gave me the details of the account, and I made the call and stopped the card.<br> The next day they went to standard bank prospect on branch and was told someone withdrew 3850.00 from mums account.<br> They were given a service request number ***.<br> All said n done standard bank refuses to pay my mum the 3850.00 that was withdrawn.<br> Std bank should be held responsible for these ATMs.