RB
Ramarwaneng B
1 reviews | Active since Jan 2016
04 Oct 2019, 15:07
32 Day Notice
I put 32 day notice to withdraw funds due on 06th October. Since it's a Sunday I enquired if I would be able to withdraw. Two staff members including HOD answered in the negative. My reply was that their system was 'dof' as it should cater for such days. I need funds before Monday. I'm sure a bank manager or HOD is entrusted with such powers to override. The next open branch is 20 kilos away by the way.
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Standard Bank's replyOfficial
05 Oct 2019, 03:06Hello Ramarwaneng
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Tshilidzi Mulaudzi
Complaint Resolution Centre
**********
**********
********** (fax)
***********
***********
Standard Bank's reply05 Oct 2019, 03:06
Official
Hello Ramarwaneng
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Tshilidzi Mulaudzi
Complaint Resolution Centre
**********
**********
********** (fax)
***********
***********