HW
Holly W

1 reviews | Active since Apr 2019

15 Apr 2019, 09:32

30 minutes waiting time for Standard Bank customer help call centre - UNACCEPTABLE

I had to wait over 30 minutes to get through to a consultant on the Standard Bank Customer Help call centre at 9am on Monday morning. On the previous Thursday I requested a Standard Bank call back and by Monday no one from Standard bank had contacted me.

A 30 minute waiting period for the Standard Bank customer call centre is UNACCEPTABLE!

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Replies (1)
HW
Holly W's update15 Apr 2019, 09:51
Reviewer Update
At 50 minutes of waiting on hold I hung up. Standard Bank, please advise how one contacts your customer service?