30 Minutes in the queue and a double whammy

I stood in the enquiries queue for 30 minutes at Standard Bank's Kromboom Branch this morning. Three of the six customer stations were open. The customer consultant's response as to why only three staff to deal with the end-of-the-month customer peak: \these are all the (staff) resources available) to us."To the query as to what is an acceptable length of time to queue \""I can't answer that"