30 Days and Standard Bank Can't Issue PIN for Business Check Card

Timeline story: 1. I collected my Business Card at Bayside Mall, Cape Town on 03 November 2022 2. The bank failed to activate a PIN, asked me to use the mobile app - which also failed. They then gave me a business card to contact Khwezi Zitumane 3. On the same 03 November, I email Khwezi and copied ***. 4. Khwezi was out of office, so I forwarded the request to the email addresses on her autoreply. 5. Siphiwe called, saying the matter will be resolved in 24 hours. 6. They went silent radio for 2 weeks. 7. Around 15 November, I sent a follow up email. A certain Fiona calls the next day to know if the issue was resolved. She ended the call promising to book me a meeting in Bayside Mall the next day to get this resolve - nothing happened. 8. I follow up by email 29 November... Siphiwe calls again on 30 November. We spend +2 hours, on conference calls with several departments of Standard Bank (Corporate Banking, etc.). 9. Siphiwe tells me, sir we have exhausted all efforts. I booked a meeting for you with Khwezi tomorrow at Bayside Mall Branch. Be there 09h30 and she will resolve it for you. 10. 1 December, I walk at the Branch 09h30. I am told Khwezi is not at the branch today, but we will help you. 11. I am assisted by a certain Dan, the Manager. He tells me, our IT team will need to work on this, but give us 48 hours. 12. It so happens Siphiwe calls as I am busy with Dan, the Manager. I tell Siphiwe Khwezi is not in the branch. Siphiwe insists she is there, he just spoke with her on the phone and asked her to see me. 13. Suddenly, there is Khwezi, but she is in another important meeting with another client and she can't see me as she only works on appointments. 14. I give the feedback to Siphiwe over email, and he never bothered to follow respond. 15. Today is 2 December 2022, and I am still starring at a Standard Bank Check Card without a PIN.

For records, I paid about R185 for the replacement card.

I choose to spare you the level of support from their Twitter... But yes, this is the level of service small business can expect when dealing with Standard Bank.