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Clint D

1 reviews | Active since Dec 2011

24 Oct 2016, 14:08

3 Weeks still waiting

<p>About 3 weeks ago i called about my access bond, it wasn't reflecting the correct available amount as i had deposited 155k into it and it still isn't reflecting as available. i've called 3 times in the last 3 weeks and everytime i'm told that it has been escalated. Ref no. ********** 217</p>

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Replies (3)
Standard Bank
Standard Bank's reply25 Oct 2016, 09:32
Official

Good day Clint

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply26 Oct 2016, 08:22
Official

Dear Clint

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply26 Oct 2016, 09:22
Official

We appreciate you bringing this matter to our attention. Kindly accept our sincere apologies for the service breakdown you experienced with our institution.

As per our telephone conversation, this matter has been addressed with you and we agreed on the way forward.

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Lucy Mo***eng
Complaint Resolution Centre
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