3 weeks after opening an account still not card?

I just need to know if this is normal that I will open a current account on line then take supporting documents to a branch at The Glen mall. Yet still no card, no communication about the status of this account. Yet I received a SMS saying that the account was approved on 9 of Jan promising to call me when card is ready.<br> <br> it is this what Standard bank has become? Should I be worried? <br> <br>