tJ
tena J

1 reviews | Active since Oct 2015

22 Oct 2015, 09:01

3 weeks

Ive been a client with standardbank for over 30years. On 23 of sept I app**** as a first time buyer for a homeloan. As this should be a very exciting and big experience! I had all my documentarion right in order ready too send off and when rhey ask for finnancials and rules of bodycorp...i send it ammediately. The next monday rhey asked for memoramdum of bodycorp. Received what we thought was the asked for documentation. Only 2 weeks after they would say its not what they looking for,after many and long phone calls too call centre..nobody could stipulate or explain what exactly they looking for.and also normally in such case no document like stated has ever been asked in such case?but anyhow got the right document and im still waiting on bond approval. No movement as such.tomorrow. on the 23rd i will loose the property too slow and ridicoulous service at incompotent homeloans. Clearly my application is lying underneath somebodies desk. So much for believing in your bank!will not refer anybody for such bussiness too standardbank!

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Replies (1)
Standard Bank
Standard Bank's reply22 Oct 2015, 14:04
Official
Hello lena82,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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Best regards,